英國國民保健署部署微軟人工智慧以減輕員工行政負擔
NHS England Deploys Microsoft AI to Reduce Staff Admin Work
Updated at: June 8, 2026 at 03:15 AM
為了對英國國民保健署（NHS）進行現代化改造，英格蘭已啟動一項全國性的計畫，為超過 505,000 名員工部署 Microsoft 365 Copilot。
In a significant move to modernize the NHS, England has launched a nationwide rollout of Microsoft 365 Copilot for over 505,000 staff members.
在一項針對 30,000 名工作人員的成功試驗後，結果證實人工智慧（AI）每天能為每個人節省約 43 分鐘的行政工作時間，此項舉措旨在為直接的病患照護爭取寶貴的時間。
Following a successful trial with 30,000 workers, which proved that AI could save each person approximately 43 minutes of administrative work daily, this initiative aims to reclaim valuable time for direct patient care.
透過將 AI 整合至 Outlook、Word 和 Teams 等日常工具中，NHS 預期能減少處理撰寫文件、總結電子郵件及管理病患資料等任務。
By integrating AI into everyday tools like Outlook, Word, and Teams, the NHS expects to cut down on tasks such as drafting documents, summarizing emails, and managing patient data.
此項轉型是政府「十年健康計畫」的核心部分，將系統從類比流程轉向數位優先的方法。
This transition is a core part of the government’s 10-Year Health Plan, shifting the system from analogue processes to a digital-first approach.
藉由減輕繁瑣文書工作的負擔，NHS 希望能提升員工士氣、縮短等候時間，並在無需立即聘僱額外人員的情況下，最大化營運效率。
By reducing the burden of repetitive paperwork, the NHS hopes to improve staff morale, reduce waiting times, and maximize operational efficiency without immediately needing to hire additional personnel.
