Privacy Policy

Updated: March 26, 2026

At Ringoo, your privacy is a paramount concern. This policy outlines how we collect, use, and safeguard your information when you interact with our AI-powered language learning platform, designed for learners of all ages.

1. Information We Collect

  • Account Information: When you create an account, we collect your name, email address, and authentication details via third-party providers (e.g., Google, Apple).
  • Learning Progress: We track your lesson completion, vocabulary mastery, and game scores to personalize your curriculum.
  • Voice & Audio Data: When you interact with our speaking features, we process your audio recordings using high-performance speech recognition services. This audio is used to generate transcriptions and provide real-time feedback on your pronunciation.
  • AI Conversation History: To provide contextual and immersive chat experiences, we store a history of your interactions with our AI characters.
  • Device & Interaction Data: We collect anonymized data such as IP addresses, browser types, and app usage patterns to optimize performance across all devices.

2. How We Use Your Information

  • Service Delivery: To maintain your progress and synchronize your experience across different sessions.
  • Personalization: To adapt the difficulty and content of lessons based on your performance.
  • AI Optimization: To improve the accuracy and naturalness of our AI chat responses.
  • Security: To protect against unauthorized access and maintain the integrity of our systems.

3. Sharing and Third-Party Providers

We do not sell or trade your personal data. To provide advanced features, we partner with specialized service providers:

  • Speech Recognition Providers: Your audio data is processed by services provided by Google or Apple to convert speech into text.
  • AI Model Providers: Conversational text is processed by third-party Large Language Model (LLM) providers. Data sent to these providers is stripped of direct identifiers where possible. We strongly recommend that you do not share sensitive personal information (e.g., financial data, health info) during conversations with AI characters.
  • Analytics: We use anonymized analytics tools to understand how users navigate our application.

4. Data Security and Retention

We implement industry-standard encryption and security protocols to protect your data. Your information is retained as long as your account is active or as needed to provide you with services.

5. Your Rights and Data Deletion

You have the right to access, update, or delete your personal information at any time. You can request full account deletion through the "Settings" menu in the app or by contacting our support team. Upon deletion, your personal identifiers will be purged from our active databases within 30 days.

6. Learners of All Ages & Children's Privacy

Ringoo is a language learning platform for users of all ages. We are committed to protecting the privacy of our younger learners.

  • Parental Consent: For users under the age of 13 (or the relevant age in your jurisdiction), we require verifiable parental consent before collecting any personal information.
  • Data Minimization: We limit the data collected from children to only what is necessary for the educational experience.
  • Parental Rights: Parents have the right to review, update, or request the deletion of their child's information at any time by contacting our support team.

7. Policy Updates

We may revise this Privacy Policy periodically to reflect changes in our services or legal requirements. The "Updated" date at the top of the page indicates the most recent modifications.

For any questions regarding your privacy, please contact us at hi@ringoo.ai.