Canada Guarantees Passport Processing Within 30 Business Days
加拿大保證於 30 個工作天內完成護照處理
Starting April 1, 2026, Canada introduced a major change to travel document services: the "30 days or free" guarantee.
自2026年4月1日起，加拿大對旅遊證件服務進行了一項重大變革：即「30天內保證完成，否則免費」(ㄉㄠˋ)的承諾。
If a standard passport application is not processed within 30 business days, the government will issue an automatic full refund.
如果標準護照申請未能在30個工作日內處理完畢，政府將自動發放全額退款。
Interestingly, this guarantee accompanies a recent passport fee increase, which is the first since 2013.
有趣的是，這項保證伴隨著近期護照費用的調漲，這是自2013年以來的首次。
By linking cost to performance, the government is betting on increased efficiency to meet these new standards.
透過將費用與績效掛鉤，政府正押注於提高效率以達到這些新標準。
If a delay occurs, applicants do not need to file a claim; refunds are processed automatically by cheque or electronic payment.
如果發生延誤，申請人無需提出索賠；退款會透過支票或電子付款自動處理。
This move signifies a broader shift toward prioritizing citizen experience in government operations, ensuring that if travelers face delays, they are at least compensated for the inconvenience.
此舉標誌著政府運作更廣泛地轉向優先考量公民體驗，確保若旅客面臨延誤，至少能獲得不便的補償。
