Firstsource 推出全新的「以專員為先」商業模式
Firstsource introduces new 'agent-first' business model
2026年3月19日，Firstsource Solutions 推出了「Intelligence That Operates」，這是一種旨在徹底改變企業處理人工智慧（AI）方式的開創性商業模式。
On March 19, 2026, Firstsource Solutions launched 'Intelligence That Operates,' a groundbreaking business model aimed at revolutionizing how enterprises handle artificial intelligence.
此「代理優先（Agent-first）」模式突破了傳統業務流程委外（BPO）的侷限，將諮詢、系統整合與營運整合為一項全面性的全堆疊服務。
Moving beyond traditional BPO limitations, this 'agent-first' approach integrates consulting, system integration, and operation into one cohesive, full-stack service.
透過將 AI 驅動的智慧置於人工勞動之上，Firstsource 解決了常見的「企業 AI 部署缺口（Enterprise AI deployment gap）」，即企業難以將試驗性專案擴展為全面生產的困境。
By prioritizing AI-driven intelligence over manual labor, Firstsource addresses the common 'enterprise AI deployment gap,' where companies struggle to scale pilot projects into full-scale production.
此策略是其「UnBPO」願景的演進，將人機協作視為效率引擎。
This strategy, an evolution of their 'UnBPO' vision, treats human-AI collaboration as the engine for efficiency.
該模式專為金融、醫療保健與電信等受監管領域設計，使 Firstsource 不僅僅是一位供應商，更成為戰略合作夥伴。
Designed specifically for regulated fields like finance, healthcare, and telecommunications, the model positions Firstsource not merely as a vendor, but as a strategic partner.
